Refund policy
Made to Order
Every print is produced for your order in the size selected at checkout. We do not hold stock, so prints cannot be returned to inventory.
Covered: Damaged, Defective, Lost or Wrong Item
- Print Quality Issues: Misprints, incorrect colours, or defects
- Damaged in Transit: Damage from shipping or handling
- Lost in Transit: The order does not arrive within the expected delivery window
-
Our Error: We sent the wrong product or size
Report it within 7 days of delivery (for a lost order, within 7 days after the expected delivery window ends) and we send a free replacement. If a replacement is not possible, we refund the item.
Not Covered: Wrong Size or Change of Mind
Orders cannot be returned, exchanged or refunded because a different size was wanted, the print does not suit the space, or you changed your mind. Every product page lists the available sizes and a size guide; please check them before ordering.
How to Request a Replacement
- Email hausofprints@protonmail.com within 7 days of delivery
- Include your order number and photos of the print and the packaging
- We review your request within 1 business day
- Approved requests receive a free replacement
Good to Know
- Normal Transit Time: Orders still within the standard production + shipping window aren’t late yet — check your tracking link first
- Delivered but Not Received: If tracking shows delivered, please check with your local carrier first — then contact us and we’ll help
-
Wrong Address: If an incorrect shipping address was provided at checkout, contact us as soon as possible and we’ll always try to help
Last updated: October 31, 2026