Refund policy

Refund & Return Policy

Made to Order
Every print is produced for your order in the size selected at checkout. We do not hold stock, so prints cannot be returned to inventory.

Damaged, Defective, Lost or Wrong Item
If your order arrives damaged, has a print defect (misprint, incorrect colours, marks), is not what you ordered, or does not arrive within the expected delivery window, email hausofprints@protonmail.com within 7 days of delivery (for a lost order, within 7 days after the expected delivery window ends) with your order number and photos of the print and the packaging. We review within 1 business day and send a free replacement. If a replacement is not possible, we refund the item.

Wrong Size or Change of Mind
Orders cannot be returned, exchanged or refunded because a different size was wanted, the print does not suit the space, or you changed your mind. Every product page lists the available sizes and a size guide; please check them before ordering.

Digital Downloads
All digital download sales are final once the files are delivered.

Custom Orders
Custom or personalised orders cannot be returned. A printing error on our side is always corrected.

How to Request a Replacement
1. Email hello@hausofprints.com within 7 days of delivery
2. Include your order number and photos of the print and the packaging
3. We review within 1 business day
4. Approved requests receive a free replacement

Questions?
Email hello@hausofprints.com — we respond within 24 hours.

Last updated: September 16, 2026