Refund policy

Refund & Return Policy

Our Commitment to Quality
We're committed to delivering high-quality prints that you'll love. If you're not happy with your order, we're here to make it right.

30-Day Returns
We accept returns within 30 days of delivery for any reason, including change of mind. To start a return, email us at hausofprints@protonmail.com with your order number and we'll guide you through it. Returns are free — and because our prints are made to order, in most cases you won't need to ship the item back.

Refunds & Replacements for Order Issues
If your order arrives with any of the following, we'll arrange a free replacement or full refund:
- Print quality issues (misprints, incorrect colors, defects)
- Damaged in transit
- Lost in transit (doesn't arrive within the expected delivery window)
- Our error (wrong product or size sent)

How to Request a Return, Refund, or Replacement
1. Contact us within 30 days of delivery at hausofprints@protonmail.com
2. Include your order number (and a photo, if reporting an issue)
3. We'll review within 1 business day
4. Approved requests receive a full refund or free replacement

Digital Downloads
All digital download sales are final once files are delivered. Please review your files carefully before printing.

Custom Orders
Custom or personalized orders can't be returned for change of mind, but we'll always fix a printing error on our end.

Questions?
Email hausofprints@protonmail.com — we respond within 24 hours.