Shipping Policy

Made to Order - Just for You

Every poster at Haus of Prints is printed on demand—crafted, inspected, and packaged specifically for your order. We don't keep inventory; we create your art fresh to ensure the highest quality.


Production Time

1-3 Business Days

Orders are typically in production for 1-3 business days before shipping. We operate Monday through Friday, with weekend production available to keep orders moving quickly.

We're closed only on:

  • New Year's Day
  • Independence Day (July 4)
  • Thanksgiving
  • Christmas Day

Shipping & Delivery Times

Canada (Domestic Shipping)

  • Standard Shipping: 2-3 business days after production
  • Total Timeline: 4-7 business days from order to delivery
  • Free Shipping: On all orders over $150

United States

  • Standard Shipping: 2 days to 80% of the U.S.
  • Total Timeline: 3-5 business days from order to delivery
  • Free Shipping: On all orders over $150

International (219 Countries)

  • Delivery Time: 5-15 business days after production (varies by destination)
  • Duties & Taxes Included: We use Delivered Duty Paid (DDP) shipping—you won't pay extra fees at delivery
  • Tracked Shipping: All international orders include tracking

Shipping Costs

Free Shipping Threshold: $150+ (Canada & U.S.)

Under $150: Shipping calculated at checkout based on weight and destination

Digital Downloads: Instant delivery via email—no shipping fees


Tracking Your Order

Order Confirmation: Email sent immediately after purchase
In Production: Track your order status in real-time
Shipped Notification: Tracking number sent as soon as your order ships
Carrier Pickup: Monday–Friday, 2-5 PM ET (plus Saturdays via USPS)


Rush Orders

Need it faster? Contact us at hausofprints@protonmail.com before placing your order. We can often expedite production for a small $2.50 convenience fee and prioritize your order for same-day or next-day production.


Packaging & Protection

Physical Prints:

  • Shipped flat in protective tubes or rigid mailers
  • Quality-inspected before shipping
  • Eco-friendly, discreet packaging

Framed Prints:

  • Custom right-sized boxes with protective corners
  • Secure packaging to prevent damage

Delayed or Lost Orders

If your order hasn't arrived within the expected timeframe:

  1. Check your tracking number for updates
  2. Contact your carrier if tracking shows "delivered" but you haven't received it
  3. Email us at hausofprints@protonmail.com if significantly delayed—we'll investigate immediately

Lost or Damaged Orders:
Contact us within 7 days of delivery with photos. We'll send a free replacement or issue a full refund—no hassle.


Digital Downloads

Instant Delivery: Files sent via email immediately after purchase
Lifetime Access: Download anytime from your account
No Shipping Fees: Digital products have no shipping costs


Questions?

Email us at hausofprints@protonmail.com and we'll respond within 1 business day.