FAQ

Question: What paper and print quality do you use?

Answer: Every poster is printed on premium 230 GSM archival matte paper using professional giclée (pigment-ink) printing — the same heavyweight, museum-grade stock used by fine-art galleries. Expect rich, accurate colour, deep blacks, and a smooth non-glare matte finish built to last for decades. See how it compares in posters vs canvas vs metal.

Question: Will my poster fade over time?

Answer: No. We print with pigment-based archival inks on acid-free 230 GSM matte stock, rated to resist fading for decades when kept out of direct sunlight. Framing behind glass or UV-protective acrylic adds extra protection — see our framing guide.

Question: How do giclée posters compare to canvas or metal prints?

Answer: Giclée on archival matte paper gives the sharpest detail and truest colour, frames beautifully, and is the most versatile, affordable way to build a gallery wall. We break down the trade-offs in posters vs canvas vs metal.

Question: What sizes do you offer?

Answer: We offer ten sizes, from 5×7 up to 32×40 inches (availability varies by design). Each product page lists the exact sizes for that piece. Not sure which to choose? See our Poster Size Guide and the blog standard poster sizes.

Question: What size should I get for my wall?

Answer: A simple rule: your art should fill about two-thirds of the wall or the furniture beneath it. 18×24 is our best-selling statement size; 24×36 and larger suit spaces above sofas and beds. Full room-by-room breakdown in the Size Guide.

Question: Do posters arrive framed, and how do I frame them?

Answer: Prints ship unframed and rolled so you can pick a frame you love — our standard sizes drop straight into off-the-shelf frames. Step-by-step help is in How to Frame Your Poster and the blog how to frame a poster.

Question: How long does shipping take?

Answer: Every order is printed fresh for you. Production takes 1–3 business days, then delivery is roughly: Canada 2–3, United States 2–5, and international 5–15 business days. Details in our Shipping Policy.

Question: How much does shipping cost?

Answer: Free shipping on every order, with no minimum, to Canada and the United States. International orders ship DDP (Delivered Duty Paid) — duties and taxes are included, so there are no surprise fees at your door.

Question: Do you ship internationally?

Answer: Yes — we ship worldwide, all DDP, so the price you see at checkout is the price you pay.

Question: How are posters packaged?

Answer: Each print is quality-inspected, then carefully rolled and shipped in a crush-resistant tube to prevent creases and dents. Packaging is eco-friendly and discreet.

Question: What if my poster arrives damaged?

Answer: Email hausofprints@protonmail.com within 30 days of delivery with your order number and a photo, and we’ll send a free replacement or full refund — no questions asked. See Returns & Refunds.

Question: Can I return my order if I change my mind?

Answer: Yes — every order comes with 30-day returns, any reason included, even change of mind. Returns are free, and in most cases you won’t need to ship the item back. Anything damaged or defective is replaced or refunded. Full policy: Returns & Refunds.

Question: Can I change or cancel my order?

Answer: Production starts quickly, so email us as soon as possible. If your order hasn’t entered production yet, we can usually update or cancel it.

Question: How do I track my order?

Answer: You’ll get a tracking number by email the moment your order ships. You can also track it from your account, or use the link in your shipping email.

Question: Do you offer digital downloads?

Answer: Yes — most designs are also available as an instant digital download, a separate lower-cost option for printing at home or at a local print shop. Just choose the Digital Download option on the product page. New to digital art? Read how to choose digital wall art.

Question: What do I get with a digital download?

Answer: A high-resolution, print-ready file sized for crisp printing at common poster dimensions. Digital orders are delivered as files only (no physical print is shipped) and, because they download instantly, are final once delivered.

Question: Do I need to create an account?

Answer: No — you can check out as a guest. Creating an account lets you track orders, re-download any digital files, and check out faster next time.

Question: How do I contact customer support?

Answer: Email hausofprints@protonmail.com and we’ll reply within 24 hours on business days, or use the Contact Us form.