Poster Buying Guide & Support

What kind of quality and materials do you use for your posters?

At Haus of Prints, every art print is crafted using premium 8 mil matte poster paper, chosen for its smooth texture, bright white finish, and vivid color reproduction. Our prints are produced at 220 GSM for a sturdy feel, with a matte surface that reduces glare and brings out the richness in every detail. The unique coating ensures seamless transitions between tones, making your artwork come alive wherever it’s displayed.

How do I place an order for a poster?

Simply browse our curated collection, select your favorite design and the size you want, then add it to your cart. Check out securely with your shipping and payment information. Once your order is placed, we handle the rest—preparing your print and shipping it directly to your door.

Where do you ship, and what are your shipping times?

We proudly ship worldwide. Orders are produced within 2–4 business days. Shipping times vary by location:

United States
Production Time | 1-3 business days
Transit Time | 2-3 business days
Total Delivery Time | 3-6 business days

Canada
Production Time | 1-3 business days
Transit Time | 3-5 business days
Total Delivery Time | 4-8 business days

Other North America | Europe | Asia | Australia/Oceania | Africa South America | Caribbean
Production Time | 1-3 business days
Transit Time | 5-8 business days
Total Delivery Time | 6-11 business days

Which delivery companies do you use?

Your order is shipped with trusted carriers, including UPS, FedEx, DHL, and local postal services, depending on your location. You’ll receive a tracking number as soon as your order is dispatched.

How are Haus of Prints posters packaged?

Every poster is carefully rolled and placed in a protective tube to keep it safe from creases and damage during transit. Our packaging is designed to ensure your print arrives in perfect condition, ready to display.

Can I order multiple posters or curated sets?

Absolutely! You can purchase multiple posters in one order, and we offer curated trios and bundles for those looking to style a gallery wall or mix and match favorite designs. All items in your order will be shipped together whenever possible for your convenience.

What poster sizes do you offer?

Haus of Prints offers a variety of sizes to suit any space, up to 40x60 inches. Popular options include 11x14, 16x20, 16x24, 18x24 and 24x36 inches. If you need a custom size, please get in touch—we’re happy to help with special requests.

Can I customize my poster order?

Yes! If you want a specific size, crop, or color adjustment, reach out to our team before ordering and we’ll do our best to accommodate your needs.

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Do you accept returns or offer exchanges?

If your print arrives damaged or there’s an issue with your order, contact us within 7 days of delivery. We’ll quickly resolve the problem with a replacement or refund as needed.

How should I care for my new art print?

Handle your poster with clean hands and avoid touching the printed area. Framing behind glass will help preserve colors and keep your print safe from dust and moisture.

Who do I contact if I need help?

Our friendly support team is here for you! For questions about orders, shipping, or choosing the perfect print, reach out via our website contact form or email. We’ll get back to you promptly and make sure you have a seamless experience.

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Account info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.