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Our Commitment to Quality
We stand behind every print we ship. If there is an issue with your order, we are here to make it right.
When We Offer Refunds or Replacements
- Print Quality Issues: If your print arrives with misprints, incorrect colours, or defects
- Damaged in Transit: If your order arrives damaged due to shipping or handling
- Lost in Transit: If your order does not arrive within the expected delivery window
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Our Error: If we sent the wrong product or size
What Is Not Eligible for Return
- Change of Mind: All products are made to order and cannot be returned simply because you changed your mind
- Customer Errors: Wrong size selected or incorrect shipping address provided
- Normal Transit Time: Orders still within the standard production + shipping timeframe
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Delivered but Not Received: If tracking shows delivered, please contact your local carrier first
How to Request a Refund or Replacement
- Contact us within 7 days of delivery at hausofprints@protonmail.com
- Provide your order number and photos showing the issue
- We will review your request within 1 business day
- Approved requests receive a free replacement or full refund
Digital Downloads
All digital download sales are final once files are delivered. If you receive a corrupted or damaged file, contact us within 7 days for a replacement.
Questions?
Contact us at hausofprints@protonmail.com and we will respond within 24 hours.