Returns & Refunds

Our 30-Day Guarantee

Every order is covered by a 30-day return policy. If you’re not happy with your print for any reason — including a simple change of mind — contact us within 30 days of delivery and we’ll make it right. Returns are free, and because every piece is made to order, in most cases you won’t need to ship the item back.

Always Covered: Refunds or Replacements

• Print Quality Issues: If your print arrives with misprints, incorrect colours, or defects
• Damaged in Transit: If your order arrives damaged due to shipping or handling
• Lost in Transit: If your order does not arrive within the expected delivery window
• Our Error: If we sent the wrong product or size
  
  

How to Request a Return, Refund, or Replacement

1. Contact us within 30 days of delivery at hausofprints@protonmail.com
2. Provide your order number (and photos, if reporting an issue)
3. We will review your request within 1 business day
4. Approved requests receive a free replacement or full refund
   
   

Good to Know

• Normal Transit Time: Orders still within the standard production + shipping window aren’t late yet — check your tracking link first
• Delivered but Not Received: If tracking shows delivered, please check with your local carrier first — then contact us and we’ll help
• Wrong Address: If an incorrect shipping address was provided at checkout, contact us as soon as possible and we’ll always try to help
  
  

Digital Downloads

All digital download sales are final once files are delivered. If you receive a corrupted or damaged file, contact us within 30 days for a replacement.