Contact information
Get in Touch
Questions about an order, a custom request, or advice on sizing and framing? Our Toronto-based team is here to help, and we reply to every message within 24 hours on business days.
Customer Support
Email: hausofprints@protonmail.com
Response Time: Within 24 hours on business days
Business Hours: Monday–Friday, 9 AM – 5 PM EDT (Toronto)
Location: Toronto, Ontario, Canada
What We Can Help With
- Order Support: Order status, tracking, address changes, or delivery questions
- Returns & Replacements: Damaged, defective, or incorrect items reported within 7 days of delivery — see our Returns & Refunds policy
- Custom Requests: Size adjustments, personalised artwork, or bulk and gift orders
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Sizing & Framing: Advice on choosing the right size and framing your print
Before You Contact Us
To help us assist you faster, please include:
- Your order number (if applicable)
- The artwork or product name
- A short description of your question or issue (with photos, if reporting a problem)
Business & Wholesale
For partnerships, wholesale, press, or commercial licensing, email hausofprints@protonmail.com with “Business Inquiry” in the subject line.