Shipping policy



Made to Order - Just for You

Every poster at Haus of Prints is printed on demand - crafted, inspected, and packaged specifically for your order. We do not keep inventory; we create your art fresh to ensure the highest quality.


Production Time

1-4 Business Days

Orders are typically in production for 1-4 business days before shipping.


Shipping and Delivery Times

Canada

Standard Shipping: 3-5 business days after production
Total Timeline: 4-9 business days from order to delivery
Free Shipping: On orders over CA$99 (CA$14.99 flat below)

United States

Standard Shipping: 2-5 business days after production
Total Timeline: 3-9 business days from order to delivery
Free Shipping: On every order



International (Worldwide)

  • Delivery Time: 5-15 business days after production (varies by destination)
  • Duties and Taxes Included: We use Delivered Duty Paid (DDP) shipping - you will not pay extra fees at delivery
  • Tracked Shipping: All international orders include tracking


Shipping Costs

United States: Free on every order.
Canada: Free over CA$99; CA$14.99 flat below.
International: Free over CA$199; CA$29.99 flat below.
Framed posters: Free in the US; flat CA$24.99 to Canada; not available outside the US and Canada.

Tracking Your Order

Order Confirmation: Email sent immediately after purchase
In Production: Track your order status in real-time
Shipped Notification: Tracking number sent as soon as your order ships


Packaging and Protection
  • Shipped flat in a protective mailer or rolled in a crush-resistant protective tube, depending on size
  • Framed posters ship assembled and ready to hang, packed with protective corner guards
  • Quality-inspected before shipping
  • Eco-friendly, discreet packaging


Delayed or Lost Orders

If your order has not arrived within the expected timeframe:

  1. Check your tracking number for updates
  2. Contact your carrier if tracking shows "delivered" but you have not received it
  3. Email us at hausofprints@protonmail.com if significantly delayed - we will investigate immediately


Lost or Damaged Orders: Contact us within 7 days of delivery with photos (for a lost order, within 7 days after the expected delivery window ends). We will send a free replacement; if a replacement is not possible, we refund the item.