FREE SHIPPING ON US ORDERS OVER $150
Our Commitment to Quality
We're committed to delivering high-quality prints that you'll love. If there's an issue with your order, we're here to make it right.
When We Offer Refunds or Replacements:
- Print Quality Issues: If your print arrives with misprints, incorrect colors, or defects
- Damaged in Transit: If your order arrives damaged due to shipping or handling
- Lost in Transit: If your order doesn't arrive within the expected delivery window
- Our Error: If we sent the wrong product or size
What's Not Eligible for Return:
- Change of Mind: If you simply don't like the product after receiving it (all products are made to order)
- Customer Mistakes: Wrong image uploaded, incorrect size selected, or design placement errors
- Normal Transit Time: Orders still within the standard 2-4 business day production + shipping timeframe
- Delivered but Not Received: If tracking shows delivered, please contact your local carrier first
How to Request a Refund or Replacement:
- Contact us within 7 days of delivery at hausofprints@protonmail.com
- Provide your order number and photos showing the issue
- We'll review your request within 1 business day
- Approved requests receive a free replacement or full refund
Digital Downloads:
All digital download sales are final once files are delivered. Please review your files carefully before printing.
Custom Orders:
Custom or personalized orders cannot be returned or exchanged, unless there's a printing error on our end.
Questions?
Contact us at hausofprints@protonmail.com and we'll respond within 24 hours.